Privacy Policy

This Privacy Policy describes how Astricos (www.astricos.com, "the Site", "we", "us", or "our"), operated under NOMAVOX (HONG KONG) ROMANTIC JOURNEY LIMITED, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store.

Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we treat it.

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1. Information We Collect

We collect personal information to provide you with an efficient, safe, and customized shopping experience. The categories of information we collect include:

• Directly Provided Information: Contact details (name, email address, shipping address, billing address, phone number) and order history necessary to process purchases, account logins, or customer support inquiries.
• Payment Information: Financial data (credit card details, PayPal account information) processed via secure, encrypted third-party payment gateways (e.g., SHOPLINE Payments, PayPal). We do not store full payment card numbers on our servers.
• Automatically Collected Usage Data: Device details, IP address, web browser type, time zone, and interactions with our website collected through cookies, log files, and web beacons.

2. How We Use Your Personal Information

We use your personal data for legitimate business purposes, including:

• Fulfilling Orders: Processing payments, arranging international shipping, providing order status updates, and handling returns/exchanges.
• Customer Communication: Answering inquiries, offering support, or notifying you about updates to your orders.
• Marketing & Promotions: Sending newsletter communications or targeted advertisements (only if you have opted in). You can unsubscribe at any time.
• Security & Risk Prevention: Screening orders for potential risk or fraud and ensuring system security.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, remember site preferences, analyze store performance, and improve our services. You can control or block cookies through your web browser settings. However, disabling cookies may impair certain features of our online store.

4. Sharing & Disclosure of Personal Data

We do NOT sell, rent, or trade your personal information to third parties. We share data only with essential third-party service providers who help us operate our business, such as:

• Payment processors (SHOPLINE Payments, PayPal).
• Logistics partners and international shipping carriers (e.g., DHL, FedEx, USPS, local postal services) to deliver your parcels.
• Legal and regulatory authorities when required to comply with applicable laws, court subpoenas, or governmental requests.

5. Your Rights (GDPR & CCPA Compliance)

Depending on your jurisdiction (including the European Economic Area, UK, and California), you have specific privacy rights:

• Right to Access / Know: Request details about the personal information we hold about you.
• Right to Correction / Erasure: Request that we update or delete your personal data.
• Right to Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us.

6. Data Security & Retention

We implement strict 256-bit SSL encryption to safeguard your data during transmission. While no system is 100% immune, we take industry-standard precautions to prevent unauthorized access, loss, or misuse of your information. We retain your personal data only for as long as necessary to fulfill order processing and legal accounting obligations.

7. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately to have it removed.

8. Contact Information

For questions regarding this Privacy Policy, or if you wish to exercise your privacy rights, please reach out to our team:

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Last Updated: July 2026
Astricos Team | www.astricos.com